Terms & Condition

Privacy Policy This privacy policy sets out how Borneo Ultimate Sports Adventure Tours Sdn. Bhd. (hereafter referred to as BUSAT) uses and protects any information that you give BUSAT when you use this website.

BUSAT is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

BUSAT may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2010.

What we collect

We may collect the following information:

  • name, nationality and passport number
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • age, gender (where applicable) and other information relevant to tours and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping, insurance purposes.
  • We may use the information to improve our products and services.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Reservation & Payments

  1. When a quotation is requested by the client, the price quoted by B.U.S.A.T will be valid for a limited time period of 14 days from the date issued or validity period stated, whichever is earlier. If no confirmation is received within that time period, B.U.S.A.T reserves the right to re-quote the price of the tour.
  2. For reservation made and confirmed more than 14 days prior to the tour date, full payment must be made at least 14 days  (before tour date) or due date advised on payment voucher which ever is earliest.*Applicable for all tours except those state in note (a)
  3. If reservation is made and confirmed less than 14 days prior to visit date, immediate full payment is required. *Applicable for all tours except those state in note (a)

Payments method

By credit card & debit card.

Once place is confirmed, we will email a secure payment request form for the amount owed plus a 5% transaction fee should you choose this payment method.

Or

By bank drafts, company cheques and telegraphic transfer are to be made PAYABLE to:

Account name    :  Borneo Ultimate Sports Adventure Tours Sdn. Bhd.

Account Number :  392-636874101

Swift Code         :  HBMBMYKL

Name of Bank    :  HSBC Bank Malaysia Berhad

Kota Kinabalu Branch

Sabah, MALAYSIA

All remittance are to be in Ringgit Malaysia (MYR). In normal circumstances your local bank will have facility to convert your local currency to MYR and proceed with the monies transfer in MYR. We cannot accept monies transfer denominated in any other currency except for MYR. Bank charges incurred are to be borne by the Guest. Remittance slip with reservation reference number can be presented or faxed as proof of payment.

  1. If a cancellation to a reservation is made, cancellation charges will be imposed:

Day Trips (Tour without accommodation)
* Between 7 days to 2 days prior to departure                  –           50%
* 24 hours prior to departure                                                 –           100%

Overnight Trips (Tour with accommodation except Mt. Kinabalu Tour)
* Between 14 days to 7 days prior to departure                  –           50%
* 6 days prior to departure                                –           100%

Mt Kinabalu Trour (Tour with accommodation)
* Between  30 day and more prior to departure                  –           50%
* 30 days prior to departure                                                                –           100%

In the event of a NO SHOW, NO REFUNDS will be made as the accommodation/tour reserved is considered used.

  1. Borneo Ultimate Sports Adventure Tours Sdn. Bhd. reserve the right to cancel or alter at anytime any tour, price, tour sights itinerary, hotel or any other arrangements owing to unforeseen circumstances. Every endeavor will be made to advice pax in advance of any alternations which are deemed necessary.
  2. Borneo Ultimate Sports Adventure Tours Sdn. Bhd. acts only as an agent for the airlines, hotels, contractors and their principals and assumes no responsibility for negligence causing injury, damage, accident, death, delay or irregularities that may be caused to persons or properties.
  3. Force Majeure Clause; Borneo Ultimate Sports Adventure Tours Sdn. Bhd. shall not be held liable or responsible for failure to execute arrangements specified herein directly or indirectly occasioned or through or in consequence of war, strikes, riots and Acts of God or condition beyond the control of Borneo Ultimate Sports Adventure Tours Sdn. Bhd.
  4. Borneo Ultimate Sports Adventure Tours Sdn. Bhd. provides service as stated on itineraries, under no circumstances refund is to be made once tour has incur cost.

IMPORTANT NOTE*

(a)   Below clause is applicable only for Mount Kinabalu Climbing Trip & Via Ferrata activities .

· Upon confirmation of reservation either by fax, email or telephone, the reservation will be held for normally 5 days during which you are required to make full payment of the total amount due . Reservation can ONLY be confirmed after the full payment been paid to our account prior to due date given. If payment  is not received within the due date , the booking will be cancelled automatically without further notice.

The Management reserved the rights to amend the above Terms & Conditions without prior notice.

  • Between 7 days to 2 days prior to departure                         –           25%
  • 24 hours prior to departure                                                –           100%

Adventure Company Director Profile

Ahmadul Tahir: Best Specialized Tour Guide in Sabah during the Sabah Tourism Awards 2007/2008

Career Highlights Eco Challenge in Sabah (Sabah, Malaysia)-Team Captain Sabah-6th Place 2000 | Eco Challenge New Zealand (New Zealand) | 2001 National Geographic Action Asia Challenge 2002 | Mild Seven Outdoor Quest (Sabah, Malaysia) 2004

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